Penny Blake Associates offers a breadth of courses for individuals and teams working in a wide range of industries. All courses are developed individually, in conjunction with our clients, ensuring that they are designed to meet specific needs and objectives.

Who should attend?

Our training caters to all levels of staff within the corporate environment, from the boardroom to the shop floor. Because each course is developed individually we can always ensure that the level of learning is appropriate for the audience. These are some of the breadth of courses we deliver.

J Curve Leadership
People Capital (Emotional Intelligence)
Coaching for a Change
Seeking Resolution (Conflict Handling)
Keeping Up (Managing Change)
High-Performance Teams
Mentoring
Team Development
Delivering Excellent Customer Service
Looking forward to the Appraisal
Strategic Leadership
Emotionally Intelligent Sales
Successful Sales – (Telephone)
Face-to-Face Successful Sales
Retail Selling to the Luxury Customer
Powerful Proposals
Getting that Appointment
Securing Business – The First Meeting
Mystery Shopping
Power of self
Outstanding collections (Credit Collections)
Control & Balance (Managing Time)
The internal training consultant (Train the Trainer)
Project delivery
Customer focus
The employee of choice (Recruitment & Interviewing)
Quality Techniques
Joining the business world
Interview preparation and techniques
Business talk and acumen
Presentation skills
Power of self
Emotional intelligence
One-on-one and group coaching
Recruitment and Graduate/Apprentice assessments
Graduate/Apprentice personal development training for new recruits
Understanding the luxury environment
Understanding the luxury consumer
Importance of attention to detail
Being a chameleon
Striving for excellence to represent and maintain brand identity
Mystery Shopping
Emotional Intelligence
Communications
The Language of collaboration (Assertiveness)
Going for the Win- Win (Negotiation)
Persuasive Presentations
Meeting for Success
Powerful Presentation
How to Retain & Renew clients