• J Curve Leadership
• People Capital (Emotional Intelligence)
• Coaching for a Change
• Seeking Resolution (Conflict Handling)
• Keeping Up (Managing Change) High Performance
Mentoring
• Team Development
• Looking forward to the Appraisal
• Strategic Leadership

• Emotionally Intelligent Sales
• Successful Sales – (Telephone)
• Face to Face Successful Sales – Retail Selling to the Luxury Customer
• Powerful Proposals
• Getting that Appointment
• Securing Business – The First Meeting
• Mystery Shopping

• Power of self
• Outstanding collections (Credit Collections)
• Control & Balance (Managing Time)
• The internal training consultant (Train the Trainer)
• Project delivery
• Customer focus
• The employee of choice (Recruitment & Interviewing)
• Quality Techniques

• Joining the business world
• CV content and format
• Interview preparation and techniques
• Business talk and acumen
• Presentation skills
• Power of self
• Emotional intelligence
• One on one and group coaching
• Recruitment and Graduate/Apprentice assessments
• Graduate/Apprentice personal development training for new recruits

• Understanding the luxury environment
• Understanding the luxury consumer
• Importance of attention to detail
• Being a chameleon
• Striving for excellence to represent and maintain brand identity
• Mystery Shopping

• Emotional Intelligence
• Communications
• The Language of collaboration (Assertiveness)
• Going for the Win- Win (Negotiation)
• Persuasive Presentations
• Meeting for Success
• Powerful Presentation