Penny Blake Associates offers a breadth of courses for individuals and teams working in a wide range of industries. All courses are developed individually, in conjunction with our clients, ensuring that they are designed to meet specific needs and objectives.

Who should attend?

Our training caters for all levels of staff within the corporate environment, from the boardroom to the shop floor. Because each course is developed individually we can always ensure that the level of learning is appropriate for the audience.

Leadership Suite

• J Curve Leadership
• People Capital (Emotional Intelligence)
• Coaching for a Change
• Seeking Resolution (Conflict Handling)
• Keeping Up (Managing Change) High Performance
• Team Development
• Looking forward to the Appraisal
• Strategic Leadership

Sales Suite

• Emotionally Intelligent Sales
• Successful Sales – (Telephone)
• Face to Face Successful Sales – Retail Selling to the Luxury Customer
• Powerful Proposals
• Getting that Appointment
• Securing Business – The First Meeting
• Mystery Shopping

Skills Suite

• Power of self
• Outstanding collections (Credit Collections)
• Control & Balance (Managing Time)
• The internal training consultant (Train the Trainer)
• Project delivery
• Customer focus
• The employee of choice (Recruitment & Interviewing)
• Quality Techniques

Graduate & Apprentice Suite

• Joining the business world
• CV content and format
• Interview preparation and techniques
• Business talk and acumen
• Presentation skills
• Power of self
• Emotional intelligence
• One on one and group coaching
• Recruitment and Graduate/Apprentice assessments
• Graduate/Apprentice personal development training for new recruits

Luxury Sales Suite

• Understanding the luxury environment
• Understanding the luxury consumer
• Importance of attention to detail
• Being a chameleon
• Striving for excellence to represent and maintain brand identity
• Mystery Shopping

Communication Suite

• Emotional Intelligence
• Communications
• The Language of collaboration (Assertiveness)
• Going for the Win- Win (Negotiation)
• Persuasive Presentations
• Meeting for Success
• Powerful Presentation


Horsham, UK


Call Us

01403 264000

We meet the training needs of global organisations.

Our programmes are delivered with a passion and commitment that has become well known in the industry.