Reviews

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Frances Sheehan – Galbraith

“Having been to several of these courses during my time of working in Estate Agency/Hotel Reception, I found this course by far the best! You were very easy to listen to and had an understanding of our business (always a bonus) therefore ensuring the course related to our line or work. You made each individual feel that they were important and made the course enjoyable!
It takes a certain personality to be successful in what you do and you definitely exceed expectations!”

Nikki Taylor – Beauty Industry Brand & Training Consultant

“Penny is a true inspiration in the coaching world. Her knowledge of business and people skills are second to none. I would recommend Penny to anyone who wishes to invest in their people to develop their business”.

Mitty Richardson – Grace Belgravia

“The training was excellent. Penny was fantastic and the entire session was really engaging and the perfect balance of interactive and informative. She taught us all some invaluable lessons on leadership and how we embed the Membership piece into our departments and throughout the company. The role plays of various scenarios and how we could approach Membership at different times that we might not have necessarily done before was really beneficial and gave everyone a confidence boost to do this. The focus on closing the deal and how to handle objections was particularly useful. The session really showed how powerful each individual can be in winning new members and retaining them so needs to form part of every department’s strategy.”

James Goward – Thesis Asset Management

“Penny and her team came into our business like a whirlwind bursting with enthusiasm, energy and an ability to cut through the crap. I can honestly say they made our people look at themselves, sit up and see exceptional client service for what it really should be. I am looking forward to working with Penny and her team on future projects.”

Based

Horsham, UK

Email

sarah.strong@pba.uk.com

Call Us

01403 264000

We meet the training needs of global organisations.

Our programmes are delivered with a passion and commitment that has become well known in the industry.