With over 20 years of retail experience, Hayley has honed her expertise in sales management, communication, and customer experience within the luxury sector. Her extensive background makes her a valuable asset in the industry.

Hayley has spearheaded the definition and implementation of a new management and employee onboarding strategy, aimed at boosting employee engagement. She has also successfully launched an Omni-Channel initiative, enhancing customer access to products and driving increased company turnover.

A passionate and creative trainer, Hayley has designed and delivered fun, interactive, and experiential training courses, including blended learning programs. Her training focuses on a variety of methods and skills, with a strong emphasis on coaching.

Among the courses she offers are “Delivering Extraordinary Customer Service,” corporate induction programs, performance management, appraisal, and interview workshops, to name a few.

Hayley’s dynamic approach and commitment to excellence continue to inspire and elevate the retail experience for both employees and customers alike.

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