Hayley has over 20 years of retail experience focusing on sales management, the importance of communication and the customer experience within the luxury arena.

Hayley has defined and implemented a new management and employee onboarding strategy aimed at increasing employee engagement. She has also implemented and rolled out an Omni-Channel initiative allowing customers greater access to products and increasing company turnover.

Hayley has designed and delivered fun, interactive and experiential training courses including blended learning offering a variety of methods and skills with a strong emphasis on coaching.

These courses include “ delivering extraordinary customer service” Corporate induction programmes, performance management, appraisal and interview workshops to name a few.

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Based

Horsham, UK

Email

sarah.strong@pba.uk.com

Call Us

01403 264000

We meet the training needs of global organisations.

Our programmes are delivered with a passion and commitment that has become well known in the industry.